The new school year is in full effect and with it comes a whole lot of logistics. Bell schedules, classroom routines, back-to-school events, and first home games. It’s also the time of year when we automatically renew your school’s SWIS Suite subscriptions. Because the process only happens once a year, we know you’ve got questions. Here are the answers to the top five questions our customer support team hears when invoices go out.
Question 1: My school already has SWIS and we want to add another application. Will we receive a bundled-app discount?
Answer: We offer bundled-app discounts when schools subscribe to two or all three SWIS Suite applications. That bundled rate is only available when you activate those subscriptions within the same monthly billing period. That means, if you plan to use more than one app this year, you have until the end of August to sign up and receive the bundled-app discount on your renewal invoice.
If you miss that window, never fear! You can still activate the additional subscription any time during the year at a prorated rate. Then next year, when your services auto-renew in September, you’ll receive the bundled-app discount automatically from that point forward.
Question 2: How long do I have to pay my invoice before it’s past due?
Answer: Every invoice we send has a payment term of 30 days from the original invoice date. If your process might take longer than that for a check to come our way, no worries. We know things can get lost in the shuffle or stuck in the system, so we will be sure to send you a couple of reminders about any outstanding invoice after those first 30 days.
Question 3: Can I use a PO to pay my invoice?
Answer: A purchase order isn’t required on our end, but we understand it might be required on yours. While we can’t accept a PO as a final form of payment, we are happy to accept it and make a note of it in your account. Please send purchase orders to:
- Fax: 541-346-2471
- Email: accounts@swis.org
- Mail: 1235 University of Oregon, Eugene, OR, 97403-1235
Question 4: Where can I find a copy of my invoice?
Answer: These things have a tendency to go missing, don’t they? If you’re looking for a copy of your invoice and it hasn’t turned up yet, you can get a copy a few different ways.
- Print a copy: From any of the SWIS Suite dashboards, click the name of the school in the upper right corner and select the Invoice Details button. A window will pop up with options to select and print the invoice you need.
- Ask us: Our customer support team is happy to answer your phone call or email to send you an updated copy of your invoice. Reach out any time.
- Watch your inbox: At renewal time, we’ll email a copy of the invoice to the person responsible for paying your subscription fees. We’ll also send them a copy the old-fashioned way: through the mail.
Question 5: How do I add TIPS Meetings to my SWIS Suite subscription?
Answer: We’re so excited you asked! TIPS Meetings is an add-on for any school subscribing to any of the SWIS Suite applications. If that’s you, subscribing to TIPS Meetings is simple.
From the PBISApps website, click the Subscribe button at the top of any page. Select the TIPS Meetings app from the list of options, fill out the rest of the form, and click Submit. One of our account specialists will reach out to activate your subscription.
We know the beginning of the school year can feel like a whirlwind. Don’t let your SWIS invoice contribute to your stress. If you have any questions related to your account, your invoice, or how to use any of our applications, our customer support team is here to help.